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Content ID: 03040605
Document Title: "Invalid file version" error when running Authorware web pieces
The Authorware Web Player prompts an "Invalid file version" error (see image below) when trying to display an Authorware web piece.



Reason:
This error occurs when the piece being played is not supported by the installed web player. The Authorware Web player has 3 different versions: Compact, Complete and Full. The Compact and Complete web players will only play content that was packaged with the current version of Authorware. The Full player can also play web pieces created in lower versions of Authorware, from Authorware 3.x to the latest release.
For more information regarding these versions, please refer to Distributing the Authorware Web Player (TechNote 16696).

Solution:
Make sure to install the appropriate version of the Authorware Web Player. In order to view web pieces created in both the current version of Authorware as well as previous versions of Authorware, install the Full version of the Authorware Web Player. If you currently have the Compact or Complete version installed, uninstall this version, then install the Full version of the player.

Uninstall Instructions:
Uninstalling for Internet Explorer
  • Remove ActiveX control.
    1. Launch Internet Explorer.
    2. Within a browser window, choose Tools > Internet Options to open the Internet Options dialog box.
    3. Click the Settings button in the General tab.
    4. Click the View Objects button.
    5. Within the Downloaded Program Files window, locate and right-click Macromedia Authorware Web player Control.
    6. Choose Remove from the contextual menu.
  • Remove Authorware Web player files.
    1. Using Windows Explorer or My Computer, navigate to C:\Documents and Settings\\Application Data\ .
    2. Delete the folder Authorware Web Player.

Uninstalling for Netscape:
  1. Using Windows Explorer or My Computer, navigate to C:\Program Files\Netscape\Netscape\plugins.
  2. Delete the file np32dsw.dll.
  3. Using Windows Explorer or My Computer, navigate to C:\Documents and Settings\\Application Data\.
  4. Delete the folder Authorware Web Player.

Having successfully completed that part:

INSTALL Instructions:
  1. Navigate to the Macromedia website, the section about the Authorware player.
  2. Select the appropriate installer i.e. Internet Explorer or Netscape, Windows or Mac

The rest completes automatically and it will notify you of a successful installation, if that be the case.

Finally, relaunch the prelabs from the 1114 website and see whether you can access all content from your computer.

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